Programs • Governance • Outcomes
Consulting & Collaboration that ships outcomes.
Pick the way you want to work: Managed Delivery with SLAs, embedded engineers, or white-label pods under your brand. We align on scope, KPIs and cadence—and then execute.
Engagement models
Outcome pods with helpdesk, severity matrix, on-call and weekly reports.
- Response/Resolution: P1 1h/4h · P2 4h/1d
- Runbooks, DR drills, cost guardrails
- Monthly RCA + quarterly roadmap
Engineers embedded in your tooling, ceremonies and security posture.
- Sprint velocity & WIP limits
- Device hygiene, SSO/MFA, audit logs
- Burndown + release notes
We deliver under your brand with co-branded materials and NDAs.
- Non-solicit, confidentiality, IP clarity
- Client-facing reports & portals
- Shadow PM + dedicated channel
Governance & cadence
Weekly: sprint demo & risk review. Monthly: metrics & cost. Quarterly: roadmap.
Least privilege, SSO/MFA, key rotation, change control, vaulting, log trails.
SOPs, runbooks, architecture ADRs, risk register, UAT scripts & RCAs.
KPIs & SLOs
Time-to-first-response & mean-time-to-resolve per severity.
Targeted SLOs (e.g., 99.9%) with burn-rate alerts.
Committed vs. completed points, spillover and lead time.
Infra spend trendlines, unit economics, waste reduction.
FAQs
What tools do you use for delivery?
We adapt to your stack. Typical: GitHub/GitLab, Jira, Confluence, Slack/Teams, Sentry, Grafana/CloudWatch, StatusPage.
Can we start small?
Yes. Begin with a scoped discovery or a lighthouse project, then scale to a full pod.
How do you price?
Fixed-scope for projects or monthly retainers for pods/SLAs. Hybrid models for BAU + roadmap are common.
How is IP handled?
All work product and code are assigned to you under contract; NDAs and non-solicit are standard.
Ready to align on KPIs & outcomes?
Book a 30-minute strategy session. We’ll map risks, milestones and quick wins.